Surfing through a tech site I follow called Mashable when I found a lot more righteous indignation than usual. We all hate Spam, right? And we control it in email. But do you know where to check your spam folder on Facebook – or that you even had one? Thinking that you never specified anything as Spam? Right – you didn’t. An algorithm is deciding it for you. And you may not like what it decided.
What, Where, How…?
Go to your own home page and click on ‘Messages’ in the left sidebar. Your messages pop up in the main feed, so of course you focus on them. That’s just human nature – they are bright shiny objects, so we look right at them.
But if you do look back at the left sidebar – right under ‘messages’ is a new field ‘Other’. Now click on this.
What you see now may be painful on a couple of levels.
– If you are an individual who received a message / invitation / offer / update that is now expired, you lost out.
– If you are a page owner who made a legitimate fan contact, well you lost out too – your message probably did not get the person you sent it to.
The screen print below shows what I missed. I am super irritated about this as it damaged relationships I have, whether with people or brands or the people behind the brands.
What did you find in your ‘other’ folder or did you already know about it?